SUV / 4x4


SsangYong wins top in customer satisfaction

In 2017, SsangYong owners reported that their cars were the third most reliable in the UK. It beat out all of the German manufacturers and shared the podium with Jaguar and Lexus.

This year SsangYong has achieved even better with the “Best performing car manufacturer” award given.

Over 10,000 car owners gave feedback on their vehicles throughout the year and were asked to rate them based upon:

  • Reliability
  • Ride comfort
  • Reliability
  • Practicality
  • Performance
  • Build quality
  • Ease of use
  • Safety
  • Repair costs

SsangYong came first with an amalgamated score of 90.3%. That’s a 90% approval rating from SsangYong drivers!


With driver satisfaction paramount to Charters and SsangYong, this result is an incredible achievement and mirrors what we hear from happy drivers of our vehicles.

The Managing Editor of exclaimed

“SsangYong is Britain’s best performing car manufacturer, with drivers rating the brand in almost every area in the Honest John Satisfaction Index 2018.

“Owners tell us they think SsangYong build reliable and practical cars, that are easy to use and comfortable. Notching up an impressive 90 per cent approval rating with drivers, no other car manufacturer can match SsangYong for outright owner approval.”

In response to this result, Nick Laird (SsangYong UK’s Managing Director) said

 “This is a phenomenal result and endorses what customers regularly tell us – they’re clearly very happy with our cars, and we are delighted our dealers are looking after customers so well. We continually strive to do even better, and our recently announced 7-year/150,000 mile warranty – the best of any manufacturer, is evidence of this.”

Discover why SsangYong customers claim to be so satisfied and try the SsangYong range for yourself, today.

General Enquiry

Sales Location

Oxford Road
Reading, Berkshire RG31 6TQ
Phone: 0118 402 4780

Monday8:30 AM - 5:00 PM
Tuesday8:30 AM - 5:00 PM
Wednesday8:30 AM - 5:00 PM
Thursday8:30 AM - 5:00 PM
Friday8:30 AM - 5:00 PM
Saturday8:30 AM - 5:00 PM

Your official SsangYong dealership for new and used car sales, servicing and parts in Reading, Newbury, Basingstoke & the surrounding area

Make an Enquiry

Charters Group respect your privacy and will not share your information with third parties for their independent use. We would like to stay in touch with you to keep you up to date with our latest product news, marketing services and offers. If you would prefer not to receive future information by either of the listed methods, please indicate by un-ticking the relevant box.

This helps us prevent spam, thank you.


0118 402 4780

Charters SsangYong

Oxford Road
Reading, Berkshire RG31 6TQ
Phone: 0118 402 4781

Monday8:00 AM - 5:00 PM
Tuesday8:00 AM - 5:00 PM
Wednesday8:00 AM - 5:00 PM
Thursday8:00 AM - 5:00 PM
Friday8:00 AM - 5:00 PM